Webshop sales and warranty terms

Terms and conditions of sale of Metos Webshop

Metos Webshop is an online store maintained on the internet by Metos SIA (Business ID: LV40003079460) that sells products to business customers and public entities in Latvia. Sales contracts comply with the Sale of Goods Act, unless otherwise stipulated in these terms of sale. Metos Webshop is referred to below as "Webshop", Metos SIA as "Metos", the company doing business with Metos as "Customer" and the user of the service as "User". Metos can unilaterally change the terms of sale by announcing them on its website.

Entry into force of the terms of sale
By ordering products from the Webshop, the Customer accepts these terms.

Webshop pricing
Webshop prices are valid for purchases made in the Webshop and do not include all additional services offered by Metos. Webshop prices are net prices in euros, VAT 0%. The price includes the product and transport packaging. The prices do not include freight, installation or user instruction at the customer's premises. 

General
The metos.lv Webshop only delivers to Latvia. All product shipments are insured for transport damage by Metos. Due to continuous product development, Metos reserves the right to change products, product information and prices. Metos can unilaterally change the terms of sale by announcing them on its website. When an order is placed, the prices and terms of sale valid at that time are applied. Changes resulting from changing regulations enter into force at the time when the regulations enter into force, without separate notification. 

Company Account and Customer information
The Customer can place an order in the Webshop without registering and pay for their purchase with a credit or debit card, or register as a Company Account Customer in the Metos Webshop, in which case they can choose an invoice as the payment method.
When placing an order without registration, the Customer must provide their accurate contact information and delivery address when placing the order.
When registering in the Metos Webshop as a Company Account Customer, the Customer must provide accurate company information, delivery and billing addresses, and contact information. The customer must ensure the information they provide is correct and up-to-date, and if necessary, notify Metos of changes in the information using the contact form on the website. When a Customer is applying for a Company Account, Metos has the right to check the Customer’s credit information and to decline the application. Invoices are delivered as an online invoice or otherwise electronically. 

The Company Account may only be used by the Customer whose name is provided during registration. The Customer is responsible for the confidentiality of the user ID and password and the Company Account connected to them, and for limiting access to them. If the Customer has reason to suspect that data security has been compromised, they must immediately inform Metos using the contact form on the website.

Delivery time
The current availability of each product is stated in the Webshop. Products marked "Available" in the Webshop will be available for pickup within 5–10 business days. However, if the ordered product is not available, we will inform the Customer about the situation and the availability of the product.
For products marked as “on order" product, the date the product will be available will be included in an order confirmation sent to the Customer.

The products will be delivered in two batches if an order includes products marked in the Webshop as both "In stock" and "Custom order product”, which cannot be delivered at the same time. If the Customer wants everything delivered in one batch, this must be mentioned when placing the order.
We do not take responsibility for delayed deliveries.

The collection of the ordered goods:
The customer picks up products from the office of Metos SIA at Dricānu iela 2, Riga, LV-1019 The office opening hours and contact details can be found here.

Installation
Installation of the ordered equipment cannot be ordered via the webshop. Installation must be arranged separately with the sales.
Installation is carried out normally on a working day from 8:30-17:00. For installation, please contact the sales. 

Payment options
The Customer of the Webshop can choose the most practical payment method from the following.

Payment is possible using a credit card or online banking (Visa, Mastercard).

Payment by invoice, 14 days net. Paying by invoice requires that the Customer applies for a Company Account and registers to the Metos Webshop.

Unless otherwise agreed, Metos is entitled to invoice the agreed payments when the goods have been delivered.
If the Customer does not pay the invoice by the due date at the latest, Metos has the right to charge customer default interest (7%) as well as reasonable collection costs.

Ownership
Metos SIA retains full ownership of the goods it sells until the purchase price has been paid in full, including interest and costs.

 

Equipment warranty and warranty conditions

The warranty period begins on the day the item is handed over to a representative of the Customer.  If the Customer finds during the arrival inspection that there is a defect in the goods, the warranty period does not start until the day Metos has corrected the defect.

Metos gives the goods it sells a warranty against raw material and manufacturing defects. The warranty period is one (1) year. The warranty applies to products sold in Finland to their first buyer. If requested, the person requesting a warranty repair must prove the validity of the warranty. 

Warranty repair requests must be submitted without delay and during the warranty period to Metos Service, preferably by calling +371 67 288 333. Difficult-to-move equipment or equipment installed as a fixed part of the kithcen will be repaired at the Customer's premises if possible. The Customer must deliver easily movable products to a maintenance service provider (locations and opening hours can be found at this link) for repair at their own expense and responsibility. Repaired equipment can be picked up by the Customer or delivered at the Customer's expense, using a transport method chosen by the Customer.
Warranty repairs are carried out as quickly as possible during normal working hours (Mon–Fri 9:00–17:00). If the work is performed outside of normal working hours at the Customer's request, the costs resulting from the work, including overtime compensation, will be charged.

The warranty covers repairing raw material or manufacturing defects and resulting damage that has been reported during the warranty period. The mentioned defects are corrected by repairing the product to working condition. Any defective parts replaced with new ones are the property of Metos. The warranty does not include defects caused by:
– transporting or moving the device
– the user's carelessness or negligence
– neglecting the instructions for use, maintenance or care
– circumstances beyond the control of the giver of the warranty
– repairs or maintenance performed by non-authorized technicians
– incorrect installation or incorrect positioning of the product at the place of use in relation to the user instructions or settings of the product
– using the product for other than its intended use
– the normal wear and tear of the product

The warranty also does not include the repair of defects that are irrelevant in terms of the product's functional condition or appearance. Parts that break due to natural wear and tear are not covered by the warranty. Maintenance measures explained in the operating and maintenance instructions, adjustments intended to be performed by the user and instructing the user in the use of the product are not covered by the warranty. Indirect damages are not covered by the warranty.

Liability for defective products
If there is a defect in a product or service, the Customer must inform Metos about it and give Metos the opportunity to verify the error and correct it. On a case-by-case basis, the product may either be exchanged for a new one or repaired, or a price reduction may be granted. Metos' liability for defects is limited to the purchase price paid by the Customer to Metos for the product. Metos is not responsible for direct or indirect expenses or loss of income caused by the defect or the use of products or services.

 

Returns     

Returning the goods is accepted if the shipment does not match the order or the goods are defective, and the seller has been informed within 8 days of the Customer receiving the goods. Returns must always be agreed in advance with our salesperson. A maximum of 80% will be refunded for the return of standard products if the return is not due to the seller's error. The Customer has no right to return custom order and special products.

If the Customer returns the ordered product, the return must be agreed with our sales. Once the return has been agreed, the Customer will be sent a return document. The document must accompany the returned product. The Customer must return the product at their own expense to Metos at the following address: Metos SIA, Dricānu iela 2, Rīga LV-1019. When Metos receives the product, it is inspected, and after it has been approved and received, the agreed sum is returned to the Customer to the same account that was used to make the payment.

 

Information security

The information provided by the Customer is stored in Metos' customer register. The information is used to manage and maintain the customer relationship. Metos does not disclose information to third parties. Our privacy statement can be viewed at this link. 

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